Terms & Conditions
BAA Advance Terms and Conditions
1. Introduction
1.1These terms and conditions (“Terms”) apply to all bookings for services made via www.baa.com and all URL’s operated by BAA Limited (together referred to as the “Website”). Please read carefully those Paragraphs of these Terms which apply to the services you are buying (any or all of Paragraphs 2, (for car parking), 3 (for valet parking), or 4 (for lounges). Please then read Paragraph 5 (for car parking, valet parking and lounges) and then Paragraphs 6 to 8 which apply to all customers.
1.2The Website is owned by BAA Limited (Company Number: 1970855) (“BAA”) which is incorporated in England. The registered office of BAA Limited is 130 Wilton Road, London, SW1V 1LQ. BAA Advance is a trading name of BAA Limited. BAA operates this Website and sells parking on behalf of the following companies, namely Heathrow Airport Limited (Company Number: 1991017), Gatwick Airport Limited (Company Number: 1991018), Stansted Airport Limited (Company Number: 1990920), Southampton International Airport Limited (Company Number: 02431858), Glasgow Airport Limited (Company Number: SC096624), Edinburgh Airport Limited (Company Number: SC096623), Aberdeen Airport Limited (Company Number: SC: 096622) and BAA Enterprises Limited (Company Number: 2767216). The English airport operating companies and BAA Enterprises Limited are all registered in England and the registered office of each of these companies is the same as for BAA. The registered office of each of the Scottish airport operators (which companies are registered in Scotland) is St Andrew’s Drive, Glasgow Airport, Paisley, PA3 2SW Scotland.
1.3In these Terms, references to “the Airport” are references to any of Heathrow Airport Limited (for all car parks at Heathrow except Courtlands), Gatwick Airport Limited (for all car parks at Gatwick except Courtlands), Stansted Airport Limited (for all car parks at Stansted), Southampton International Airport Limited (for all car parks at Southampton), Edinburgh Airport Limited (for all car parks at Edinburgh except the ScotPark car park at Eastfield Road), Aberdeen Airport Limited (for all car parks at Aberdeen), Glasgow Airport Limited (for all car parks at Glasgow) and BAA Enterprises Limited (for the Courtlands car parks at Heathrow and Gatwick and the ScotPark car park at Eastfield Road, Edinburgh). In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we” and “us” refers to the relevant Airport, as described above. The contract for car parking, valet parking or lounges is made between you and the relevant Airport.
1.4The VAT number for BAA, all the airport operating companies and BAA Enterprises Limited is 653 0947 31.
1.5These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.
1.6Should you need to contact us please either email us at orders@baa.com or call us on 0870 000 1 000.
2. Car Parking
2.1When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either (at your option) via an email or via a text to your mobile phone.
2.2The booking you make is non-transferable either from you to someone else or between different car parks.
2.3The booking you make is valid only for the times, dates, price, car park, terminal and airport specified in your booking.
2.4The terms and conditions of use of the car park are as follows:
(a)
2.5Car parks are priced per 24 hour period or part thereof. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
(b)A proportion of the charge you pay includes a Public Transport Levy which is used to develop public transport initiatives at the Airport.
(c)All prices shown are in pounds sterling and include VAT at the current rate of 17.5%.
(d)When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email or SMS). If your instructions require you to insert your credit card in the machine, please ensure that you insert the same credit card with which you made the booking. Please be aware that some car parks use a number plate recognition service and as such if your number plate is not recognized or is not consistent with the number plate for which you have booked, you may not be allowed in.
(e)If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
(f)When you have parked your vehicle, it is your responsibility to:
(i)
(g)lock your vehicle securely;
(ii)fully close all windows of your vehicle;
(iii)apply your handbrake properly;
(iv)engage any steering lock, alarm or immobiliser you have;
(v)not leave any animal or person within your vehicle;
(vi)ensure that your possessions are placed in a locked boot and are not on display.
The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.
You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
(h)You must comply with all directional signage and other instructions when in the car park.
(i)The Airport does not accept liability for:
(i)
(j)damage to your vehicle (whether caused accidentally or by way of vandalism);
(ii)theft of, or from, your vehicle
while the vehicle is in the car park, unless such damage or theft is caused by the negligence of the Airport or its agents or employees, and then only to the extent that the Airport’s negligence has caused or contributed to the relevant damage or theft.
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:
(i)
(k)the vehicle registration number;
(ii)its approximate location within the car park; and
(iii)the reason for the delay in collection plus details of the expected (revised) collection date
we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
The following terms apply to use of the coaching service:
(a)
Please be aware that you need to leave an appropriate amount of time to reach the terminal building from the car park using the coaching service. Guides to the estimated transfer time (in normal traffic conditions) and the frequency of buses are set out on the Website, but in addition to this you should ensure that you factor in time to find a space, get your luggage out of the car, lock the car and walk to the relevant bus stop. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have not left enough time to get into the car park, and then from the car park to the terminal.
(b)Please take care to ensure that you board the correct coach as in multi terminal airports not all coaches call at all terminals.
(c)The estimated frequency of the coaches and the estimated journey time to the terminal (in normal traffic conditions) is set out on the Website.
(d)Please ensure that you remember to take all your luggage off the coach when you arrive at your terminal. The Airport does not accept responsibility if you miss your flight or your airline check-in has closed because you have to recover luggage which you have left on the coach.
(e)The Airport does not accept liability for increased duration of transfer times from car park to the terminal building which are caused by exceptional volumes of traffic.
3. Valet Parking
3.1All prices shown are in pounds sterling and include VAT at the current rate of 17.5%.
3.2When at the Valet Parking reception area, you must drive carefully and responsibly. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are at the reception area. Please take care to be aware of all vehicles in motion within the reception area.
3.3When you have parked your vehicle at the reception area, it is your responsibility to:
(a)
3.4lock your vehicle securely (but leave the key with us);
(b)fully close all windows of your vehicle;
(c)apply your handbrake properly;
(d)engage any steering lock, alarm or immobiliser you have;
(e)not leave any animal or person within your vehicle;
(f)ensure that your possessions are placed in a locked boot and are not on display.
The Airport cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.
You must comply with all directional signage and other instructions when in the reception area.
3.5The Airport is responsible for ensuring that your car is driven carefully, and the Airport and its subcontractors are insured for any loss or damage to your vehicle which occurs as a result of the negligent driving of the Airport’s employees and subcontractors who are providing the Valet Parking service. As such, the Airport will pay to you the cost of repairing any damage to your vehicle which is caused by the negligent driving of its employees and subcontractors while they are providing the valet parking service.
3.6Except as set out in Paragraph 3.5 above, the Airport does not accept liability for damage to your vehicle (whether caused accidentally or by way of vandalism) while the vehicle is in the car park/reception area.
3.7The Airport does not accept liability for theft of or from your vehicle unless you have entrusted the keys of the car to the Airport and then only provided that the keys have been used in order to carry out the theft.
3.8If you fail to collect your vehicle more than 30 days after the date which you have specified for exit from the car park in the booking then, absent a notification to us specifying:
(a)
3.9the vehicle registration number;
(b)the reason for the delay in collection plus details of the expected (revised) collection date
we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).
While the Airport uses reasonable endeavours to ensure that the car parks are secure, the Airport does not guarantee that they are a secure environment.
4. Airport Lounges
4.1All prices shown are in pounds sterling and include VAT at the current rate of 17.5%.
4.2Your booking is non-transferable either from you to someone else or between different airport lounges.
4.3Your booking is only valid for the date, price, lounge, terminal, airport and operator specified when you book.
4.4Any regulations relating to the use of the lounge are usually displayed on the entrance to the relevant Lounge or alternatively you should be able to request them at the entrance to the lounge from the relevant airport lounge operator.
4.5You may arrive at the lounge up to 3 hours prior to your reserved departure time. If you arrive prior to this time entry to the lounge is at the discretion of the airport lounge staff.
4.6There may be restrictions on the minimum age of children permitted access to the lounge. A child is usually defined as being aged from 2 to 11 years of age and an infant is usually defined from 0 to 2 years of age. Where children and infants are admitted it is your responsibility to supervise them.
4.7Smoking restrictions may apply. These are detailed on the Website.
4.8All lounges have a smart casual dress code and all users of the lounge should not misbehave or be drunk or disorderly. Lounge staff reserve the right to refuse admission and/or to ask people to leave if their behaviour is inappropriate. Please act with courtesy and consideration at all times for other users of the lounge.
4.9Lounge staff may announce your flight but cannot guarantee to do so. All lounges have flight information screens and you are responsible for looking at the screens and catching your flight. The Airport does not accept liability if you miss your flight due to failure to check the screens.
4.10The Airport does not guarantee that any particular catering or facilities within the lounge will be available at the time of your visit nor does it offer any guarantees as to your enjoyment of the lounge.
5. Cancellations or changes to pre-bookings for Car Parking and Lounges and Valet Parking
5.1Should you wish to cancel your booking or part of it you may do so via the Website or by email. Please click on the “Cancellations” section. You may also telephone us on 0870 000 1000 to cancel. However please note that if you have purchased a SuperSaver deal (which offers a larger discount for bookings made a certain number of days in advance(as detailed on the Website)) you cannot cancel this once you have booked.
5.2The Airport must receive notice of your cancellation at least 24 hours before the entry start date of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given.
5.3If you want to make any changes to your booking then you may do so by calling us on 0870 000 1 000, or by emailing us at orders@baa.com. However please note that if you have purchased a SuperSaver deal (which offers a larger discount for bookings made a certain number of days in advance (as detailed on the Website)) you cannot amend this once you have booked.
5.4Where a change is required by you for a reduction in the number of days of your car park booking then, the Airport must receive notice of your change to your booking at least 24 hours before the car park entry start date of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated to your booking you may have to pay the full daily rate from time to time of the relevant car park.
5.5No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
5.6No refunds will be made other than as expressly provided for in these Terms.
5.7No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.
5.8Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
5.9No refund (only made where due) will be made unless you can provide the Airport with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
5.10Your statutory rights are not affected.
5.11If the Airport cancels your booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 6 below) then the Airport will refund the amount it has received from your pre-booking to you on the card on which payment was made.
6. Events beyond the Airport’s control
6.1The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
6.2Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 6.1.
7. Our liability to you
7.1The Airport will act with reasonable skill and care when providing services to you.
7.2Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.
7.3The Airport’s liability for the provision of valet parking is as set out in Paragraph 3.
7.4The Airport does not accept liability for:
(a)
any indirect or consequential loss; or
(b)any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
8. General
8.1Any contract made between you and us via the Website is governed by English law.
8.2We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
8.3These Terms constitute the entire agreement between you and the Airport with respect to the sale of the relevant services.
Last updated: March 2007
