Where can I find my booking reference?
Your booking reference can be found on the confirmation email sent to you after booking. It begins LGW (e.g. LGW-DW-1234567).
How can I resend my email confirmation?
You can request to be resent your email confirmation by logging in to Manage My Booking or by ringing our call centre on 0330 333 9268.
Can I change the registration details attached to my booking?
You can amend the details of the car attached to your booking up to 24 hours before you’re due to arrive at the airport.
Simply log in to the Manage My Booking section, click ‘amend booking’ then change the registration details in the relevant box.
If you make any changes within 24 hours of your arrival time, please speak to a team member at the customer service desk on arrival.
Can I cancel my booking?
You can cancel or change your car park booking up to 24 hours before your time of arrival. By logging in to the Manage My Booking page. with your booking reference and email address you can cancel your booking, make changes to your contact or car registration details and car park, up to 24 hours before your entry time.
Can I cancel my booking if my car breaks down on the day of travel?
We're afraid we cannot offer a refund on bookings that aren’t used due to a vehicle breakdown.
If this does happen, please contact our customer service team who will be able to assist you.
- Pricing and Payment
- Your Booking
- At the Car Parks
- Blue Badge Holders
- Electric Cars
If you can’t find the information you’re looking for, please contact the relevant department who will be happy to assist you.